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NCN at Northwestern Tools

by Gerhard Klimeck, Baudilio Tejerina, Benjamin P Haley

Version 1
by Gerhard Klimeck
Version 2
by Gerhard Klimeck

Deletions or items before changed

Additions or items after changed

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=== Objective, Challenge, and Approach ===
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3 is designed in the spirit of research and educational support through online simulation. Everyone in the community is encouraged to contribute tools and seminars to the Nanoscience and Nanotechnology community! However, we are faced with issues of "Quality Control" and "Software Support" as a central cyberinfrastructure provider. Clearly we cannot be responsible to support all the contributed tools and materials. We therefore take a two-pronged approach to tackle the issues of "Quality Control" and "Software Support": We distinguish between two different sets of tools:
5 1) contributed tools supported solely by the tool contributor.
6 puts processes and infrastructure in place that makes the tracking of bugs, questions, and improvement requests as automated as possible. We request that the tool authors provide enough supplemental materials to their tools such as scientific heritage, tool validation, tool limitation discussions, tutorials, and even possibly usage scenarios (homework or project assignments).
8 2) NCN@University supported tools:
9 is operated by the Network for Computational Nanotechnology (NCN) which consists of several University nodes. NCN@University nodes support a limited set of tools with their local expertise. The level of support is such that we monitor the support tickets, questions, and suggestions for improvement very closely through NCN@University support persons and interact with the user community through these venues rapidly. '''Our level of service commitment is that we aim to answer questions within 24 hours, fix simple bugs within a week, and manage a list of tool improvements publicly.'''
11 === NCN@Northwestern Supported Educational Tools===
14 === NCN@Northwestern Supported Research Tools===, a resource for nanoscience and nanotechnology, is supported by the National Science Foundation and other funding agencies. Any opinions, findings, and conclusions or recommendations expressed in this material are those of the author(s) and do not necessarily reflect the views of the National Science Foundation.