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Wish List - nanoHUB.org: Wish #312

granted

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Sebastian Steiger

Be able and correspond via email, not webinterface

According to Lynn user responses to tickets that are sent via email-reply are not automatically categorized / sorted, and she needs to do it manually. However it is much more convenient for the user to reply via email. It should be feasible to do the sorting according to the information supplied in the header of the replied mail (ticket number, some other alphanumeric string).

Comments (1)

  1. David Benham

    This functionality was created and just recently enabled on nanohub several weeks ago. Email about tickets should contain a long alpha numeric reply-to address, we now use that to route the email and include it as an entry in the ticket.

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