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Check on status of your tickets.
01:20 PM on
11 Aug 2009
Send messages to people reminding them about open tickets
We need to send a message after 24 hours, 1 week, etc., reminding people to look at the tickets on their list on the "my HUB" page.
Add a Comment
Joseph M. Cychosz
@ 10:43 PM
on 26 Sep 2009
Better yet. Add number of assigned open ticket count above new message count in banner area.
George B. Adams III
@ 10:00 AM
on 01 Jul 2010
Reminders can be very effective modifiers of human behavior. Worth implementing.
George A. Howlett
@ 11:32 AM
on 08 Oct 2009
I don’t know if this wish extends to unassigned open tickets. May be this is human behavior problem and can’t be fixed by a notification system.
@ 02:22 PM
on 29 Nov 2009
Gerhard Klimeck suggests:
“I think we should close open questions by a system message when an answer was posted and askers have been notified and did not answer”
Benjamin P Haley
@ 01:02 PM
on 04 Dec 2009
I like this idea!
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