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Wish List - Wish #80


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Michael McLennan

Send messages to people reminding them about open tickets

We need to send a message after 24 hours, 1 week, etc., reminding people to look at the tickets on their list on the “my HUB” page.

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  1. Joseph M. Cychosz

    Better yet. Add number of assigned open ticket count above new message count in banner area.

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    1. George B. Adams III

      Reminders can be very effective modifiers of human behavior. Worth implementing.

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  2. George A. Howlett

    I don’t know if this wish extends to unassigned open tickets. May be this is human behavior problem and can’t be fixed by a notification system.


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  3. Swaroop S

    Gerhard Klimeck suggests:

    “I think we should close open questions by a system message when an answer was posted and askers have been notified and did not answer”

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