Wish List - Wish List: Wish #80

<Member picture

0 Dislike

Michael McLennan

Send messages to people reminding them about open tickets

We need to send a message after 24 hours, 1 week, etc., reminding people to look at the tickets on their list on the “my HUB” page.

Comments (4)

  1. Joseph M. Cychosz

    Better yet. Add number of assigned open ticket count above new message count in banner area.

    Reply Report abuse

    Please login to comment.

    1. George B. Adams III

      Reminders can be very effective modifiers of human behavior. Worth implementing.

      Reply Report abuse

      Please login to comment.

  2. George A. Howlett

    I don’t know if this wish extends to unassigned open tickets. May be this is human behavior problem and can’t be fixed by a notification system.


    —gah

    Reply Report abuse

    Please login to comment.

  3. Swaroop Samek

    Gerhard Klimeck suggests:

    “I think we should close open questions by a system message when an answer was posted and askers have been notified and did not answer”

    Reply Report abuse

    Please login to comment.

  4. Shawn Danger Rice

    This comment was found to contain objectionable material and was removed by the administrator.

    Reply Report abuse

    Please login to comment.