Send messages to people reminding them about open tickets
We need to send a message after 24 hours, 1 week, etc., reminding people to look at the tickets on their list on the “my HUB” page.
Send messages to people reminding them about open tickets
We need to send a message after 24 hours, 1 week, etc., reminding people to look at the tickets on their list on the “my HUB” page.
Joseph M. Cychosz at on
Better yet. Add number of assigned open ticket count above new message count in banner area.
Reply Report abuse
Please login to comment.
George B. Adams III at on
Reminders can be very effective modifiers of human behavior. Worth implementing.
Reply Report abuse
Please login to comment.
George A. Howlett at on
I don’t know if this wish extends to unassigned open tickets. May be this is human behavior problem and can’t be fixed by a notification system.
—gah
Reply Report abuse
Please login to comment.
Swaroop Samek at on
Gerhard Klimeck suggests:
“I think we should close open questions by a system message when an answer was posted and askers have been notified and did not answer”
Reply Report abuse
Please login to comment.
Benjamin P Haley at on
I like this idea!
Reply Report abuse
Please login to comment.
Shawn Danger Rice at on
Reply Report abuse
Please login to comment.